Holder for pallet truck box mounted on truck

Defective Items: If the buyer receives a defective item, they have the right to return it for a free replacement. The buyer and seller must agree on the return process beforehand.‍‍

Wrong Items Ordered: If the buyer orders the wrong item and wishes to return it, they must contact the seller first and are responsible for all return costs. Returns apply only to standard products; customized products cannot be returned.

Shipping Damage (Ex Works): If shipping damage is discovered upon receipt, the buyer should immediately notify the carrier. Under Ex Works terms, the buyer must handle claims with the carrier, as the seller cannot do so.‍

Shipping Damage (CPT Shipping): If the seller used CPT shipping, the buyer must inform the seller of any shipping damages, and the seller will notify the carrier.

Invoiced sales have 14-day payment terms unless otherwise agreed and are subject to a customary credit check.

After the due date, interest accrues at the Bank of Finland's reference rate plus 8% (per §4a of the Interest Act; 8.5% in 2016).

Any invoice objections must be made within 8 days of receipt to be considered.

Products come with a 12-month guarantee starting from the delivery date.

This guarantee is void if the product is misused or installed incorrectly.